Refund Policy
🔁 15-Day Refund & Free Replacement Policy
We value your satisfaction and strive to ensure every order meets expectations. Our 15-Day Refund & Free Replacement Policy covers specific eligible issues and ensures a transparent process. You do not need to return the item for a refund or replacement if your case is approved.
✅ Cases Covered by This Policy
We will offer a 100% refund or send a free replacement in the following situations:
- The item you received is damaged, broken, or malfunctioning due to manufacturing or transit issues.
- The product differs significantly from the description, including errors in personalization (e.g. wrong name, color, design).
- Incorrect size or mismatch due to our error.
- Missing or lost items confirmed via tracking or packaging evidence.
In all approved cases, you are not required to return the original item.
❌ Cases Not Covered
We are unable to process refunds or replacements for the following reasons:
- The request is made more than 15 days after delivery (based on tracking information).
- You selected the wrong product, size, address, or personalized content at checkout.
- The item was washed, worn, soiled, or damaged after delivery due to improper use or handling.
- You simply changed your mind, or no longer like the item for personal or subjective reasons.
📩 How to Request a Refund or Replacement
Please follow the steps below for the fastest resolution:
Step 1: Email our support team at support@thefitmod.com
Step 2: Include the following:
- Clear photos of the product(s) you received
- A photo of the outer packaging showing the shipping label and order details
- A brief description of the issue
Step 3: Our support team will review and respond within 1–3 business days.
If your request is approved, a full refund will be issued to your original payment method, or a replacement will be shipped at no extra cost.
📌 Note: To protect your rights and ensure a smooth process, please reach out to us as soon as possible after receiving your order.